05/26/2023 — This notice is from MCNA. For members of Florida Healthy Kids Corporation and/or Florida Agency for Health Care Administration, MCNA refers to MCNA Dental. We work with the State Medicaid agencies, the Children’s Health Insurance Programs, corporations and insurance plans listed below to help provide benefits. This event may have involved your information.
What happened?
On March 6, 2023, MCNA became aware of certain activity in our computer system that happened without our permission. We quickly took steps to stop that activity. We began an investigation right away. A special team was hired to help us. We learned a criminal was able to see and take copies of some information in our computer system between February 26, 2023 and March 7, 2023.
What information may have been involved?
Here is the kind of information that was seen and taken:
Information used to contact you, like first and last name, address, date of birth, phone number, email
Social Security number
Driver’s license number/other government-issued ID number
Health insurance (plan information, insurance company, member number, Medicaid-Medicare ID numbers)
Care for teeth or braces (visits, dentist name, doctor name, past care, x-rays/photos, medicines, and treatment)
Bills and insurance claims
Some of this information was for a parent, guardian, or guarantor. A guarantor is the person who paid the bill. Information which was seen and taken was not the same for everyone.
Why did this happen?
A criminal accessed our computer system without our permission.
What was done about it?
When we learned about the activity, we immediately began an investigation. Law enforcement was contacted. We are also making our computer systems even stronger than before because we do not want this to happen again.
We would like to offer you an identity theft protection service. We will pay for the cost of this service for 1 year so that it is free for you. Please click here to sign up for this service.
What should I do?
You can sign up for the identity theft protection service. Please check your bills and accounts to be sure they look correct. Please click here for steps on how to do that.
What if I have a question?
If you have any questions or concerns, please call us toll free at 1-888-220-5006. You can also review the “Incident Information” section below for more information.
We are sorry for any concern this event may cause. We are mailing letters to people whose information may have been involved in this event. Because we may not have addresses for everyone, we are posting this substitute notice on this website, as allowed by the Health Insurance Portability and Accountability Act (HIPAA). This substitute notice will remain active for at least 90 days.
This notice is provided on behalf of:
Aetna Better Health of New York African American Planning AgeWell New York, LLC Albest Metal Stamping Corporation Amerigroup Community Care Amida Care, Inc. Arkansas Department of Human Services Assistant Deputy Wardens Association/Deputy Wardens Association ATU Local 1056 Bridge & Tunnel Officers Benevolent Association Brighton Health Plan Solutions LLC CareConnect Insurance Company Catholic Managed Long Term Care, Inc Centerlight Healthcare, Inc. Centers Plan for Healthy Living City of New York Management Benefit Fund Correction Officers Benevolent Association Court Officers Benevolent Association of Nassau County Crystal Run Health Plans Dentcare Delivery Systems, Inc. Detectives’ Endowment Association District Council 1707 Local 95 Head Start Employees Welfare Fund Elderplan Homefirst ElderServe Health Inc. dba RiverSpring at Home ElderServe Health Inc. dba RiverSpring FIDA Elderwood Health Plan Empire BlueCross BlueShield HealthPlus Employee Administrative Corporation EverCare Choice, Inc. Excavators Unioin Local 731 Welfare Fund Excellus Health Plan, Inc. (Excellus BlueCross BlueShield, Univera Healthcare, Premier Health Plan). Extended MLTC, LLC Florida Agency for Health Care Administration Florida Healthy Kids Corporation Graphic Art International Union Local 119B Guildnet, Inc. Health Fund 917 Healthplex Dental Services, Inc. Healthplex Insurance Company Healthplex, Inc. Hicksville UFSD Highmark Blue Cross Blue Shield of Western New York iCircle Idaho Department of Health and Welfare Incorporated Village of Garden City Independent Health Association, Inc. Independent Health Benefits Corporation Integra MLTC, Inc. International Healthcare Services, Inc. International Union of Operating Engineers Local 138 Welfare Fund International Union of Operating Engineers Local 30 Benefits Fund International Union of Operating Engineers Local 30 Welfare Trust Iowa Department of Human Services Kentucky Cabinet for Health and Family Services Local 1199 National Benefit Fund Local 1964 ILA Health & Insurance Local 342 Health Care Fund Local 342 Welfare Fund Local 522 – C/O United Teamster Fund Local 808, I.B. of T. Health and Welfare Fund Louisiana Department of Health Magnacare, LLC MCS Healthcare Holdings, LLC Metroplus Health Plan, Inc. Metropolitan Transit Authority MVP Health Plan MVP Health Services Corp. Nascentia Health, Inc. Nassau County Nebraska Department of Health and Human Services New York City District Council of Carpenters New York City Service Employees International Union Local 246 Welfare Fund NYC Association of Surrogate and Supreme Court reporting Oscar Insurance Corporation Patchogue-Medford UFSD Prime Choice MLTCP Quality Health Plans of New York, Inc. Saint Vincents Catholic Medical Center of New York Sergeant Benevolent Association Staffco of Brooklyn, LLC Suffolk County PBA Benefit Fund Suffolk County Superior Officers Association Benefit Fund Superior Officers Council Teachers College at Columbia University Teamsters Local 237 Babylon Welfare Fund Teamsters Local 237 Brentwood Welfare Fund Teamsters Local 237 Islip Welfare Fund Teamsters Local 237 New York City Welfare Fund Teamsters Local 237 North Babylon Welfare Fund Teamsters Local 237 Plainview Welfare Fund Teamsters Local 237 Retiree Fund Teamsters Local 237 West Islip Welfare Fund Teamsters Local 72 Welfare Fund Texas Health and Human Services Commission Town Of Hempstead UFCW Local 2013 Health and Welfare Fund Uniformed Fire Alarm Dispatchers Benevolent Association Uniformed Fire Officers Association Uniformed Firefighters Association Security Benefit Fund Uniformed Sanitationmen’s Association Local 831 United Federation of Teachers United Federation of Teachers Health Care Chapter Benefit fund United Food and Commercial Workers Local 888 Health and Pension Funds United Public Service Employees Union Benefit Plan United Teamsters Fund Utah Department of Health and Human Services VillageCareMAX VNS CHOICE doing business as VNS Health Health Plans. Wellcare Wyandanch Union Free School District York MG/York Home Care YourCare Health